Customer satisfaction is the key to our steady growth and success in the market. The RMA (Return Merchandise Authorization) procedure provides the service to our customers as part of our commitment to after sales support for In-warranty products.

As one of the major distributors in the market with variety of products, support for products will be in-line with the respective vendor policies. Almasa IT Distribution does not provide warranty for products purchased from other distributors or vendors.

As part of our rapid expansion and current restructuring program, we have moved our RMA facility to JAFZ effectively March 15, 2006.

Our current RMA facility will be converted to a RA collection point for our UAE based customers, who can avail of our local presence near the computer market at the heart of the city and send their products locally. However, since it is only a collection facility, we are changing the process to make it convenient for our valued customers to send and receive their defective products.

Please be advised that all customers outside the UAE are asked to ship their products according to the below given details to our JAFZ facility only.

The RMA process and delivery address may change and all customers will be duly notified.

1. Fill-in in the Return Authorisation Form. Please note that if any detail is missing, the request will not be processed or the process will be delayed.
2. Send the completed RMA Request Form via E-mail customerservice@almasa.com or Fax +971 4 3063 111.
3. You will receive a confirmation via Fax or E-Mail and will be provided with a RMA reference number.
4. Defective products must not be shipped or delivered without the RMA reference number, and the number has to be clearly marked on the box(es).
5. The reference number will be valid for 10 days from issue date. If the goods are not received within 10 days, the RMA reference number will become void and customers will need to request another RMA reference number.
6. Returned goods must be packed properly and securely. Any shipping damages due to improper packing will void the warranty. Please carefully read the Shipping and Packaging Instructions of the respective vendor(s) provided in the User Manual and general guidelines provided by Almasa.
7. Upon receiving goods will be inspected and you will be given a RMA receipt document (RRC number) which you will use for follow-ups. For items more than 50 in quantity, delay of up to two days shall be allowed for inspection and processing.
8. Any physical damages will be shipped back to you on your account or they will be scrapped on our expense.
9. Either a Credit Note or Replacement (subject to stock availability) will be issued based on the vendor’s Service Policy.
10. For overseas customers, replacement items will be shipped back on Almasa Account.
11. Local customers can collect the replaced/repaired products back from the Karama collection centre.
12. Almasa may charge the customer storage charges, if their products are not collected within 30 days of notification.

Almasa reserves the right to scrap the items not collected within 60 days of notification after which the customer will have no claim over the products.

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