The returned quantity and serial numbers must match the original request for which RMA authorization obtained. Almasa IT Distribution will not pay any demurrage/storage charges due to lack of proper documentation or any other delays caused by the shipper or the shipping agent. For customs purposes, items should be declared as “Defective Goods sent for Repairs orn Replacement” with 10% of the original value. Shipping charges for the defective goods to Almasa must be borne by the customer while Almasa will pay for shipping the replacement items.

• Overseas customers are requested to send the goods to:
  Almasa IT Distribution
  PO Box 30166
  Warehouse # SD-3
  Roundabout # 12
  Jebel Ali Free Zone
  Dubai – United Arab Emirates
  Tel: +971 4 8830522
  Fax: +971 4 8830525
  
  
• Local customers are requested to send the goods to: Almasa IT Distribution
  PO Box 30166
  Opposite Karama G.P.O.
  Next to Aseela Garments,
  Warehouse # 1
  Dubai – United Arab Emirates
  Tel: +971 4 3359133 or 3348855, Ext. –318
  Fax: +971 4 3360744