Customers are required to comply with the following requirements:

• Customers requesting warranty RMA must provide the Almasa invoice number under which the quoted item was purchased. Otherwise, the RMA request will be rejected.
• When sending defective products to Almasa IT Distribution, customers are required to provide prepaid freight and insurance.
• Shipments that are less than 40kg are to be sent on Door-to-Door basis.
• Faulty products must be shipped after obtaining the RMA number.
• For DOA items: Full set of accessories including the manuals, driver CD’s, I/O cables, original packing materials, etc. must be returned together with the booked DOA unit.
• For regular RMA (non DOA) items: Please do not include any accessories as mentioned above with the shipment.
• Shipped products must be properly packed. For bulk products, each item must be wrapped in bubble-sheet or similar packing materials in order to avoid friction between products.
• All items shipped through Air or Sea Freight must include
  • Commercial Invoice with Rubber Stamp (in English)
    1. Mentioning a value for customs purposes
    2. Declaring the items as “Defective”
    3. Specify the Country of Origin of the items.
  • Detailed Packing list with Rubber Stamp (in English)
  • Original sets of both above mentioned documents must be sent to Almasa with or prior to the shipment
• In case if the RMA shipment is received without the above mentioned documents then Almasa will debit the customer for all the government imposed charges and demurrage for clearing the shipment.
• Shipment should be received by Almasa IT Distribution within 10 days of RMA approval.
• Almasa may charge an amount of US$ 15 to the customer for each item returned to service but eventually tested to be non-faulty.

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