WarrantyMatrix

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Warranty

DOA: Dead On Arrive;
TAT: Turn Around Time;
RTB: Return To Base (Almasa's branch of purchase);
AWR: Advance Warranty Replacement;
DRTV: Direct Return To Manufacturer by customer;
POP: Proof of Purchase

Manufacturer (Brand)	Product Group	DOA Replacement	Warranty Term	How to Return	Verification	TAT Note 2	Warranty Service Method
ACER	Notebook	7 days POP	1 Year	DRTV	Invoice	Note1	Customer to contact ACER Care Service directly
AMD	Box CPU	7 days POP	3 Years	RTB	S/N	5 days	Almasa to provide replacement unit
ASUS	Motherboard / Graphic Card	7 days POP	3 Years	RTB	S/N	5 days	Almasa to provide replacement unit
ASUS	Notebook	7 days POP	2 Year Limited Note 6	DRTV	Invoice	Note1	Customer to contact ASP for service directly.
ASUS	Optical Drive	7 days POP	1 Year	RTB	S/N	5 days	Almasa to provide replacement unit
D-LINK	Networking	14 days POP	1 Year	RTB	S/N	Note7	Almasa to forward the defective unit to supplier for warranty replacement
FOXCONN	Motherboard	7 days POP	3 Years	RTB	S/N	5 days	Almasa to provide replacement unit
GALAXY	Graphic Card	7 days POP	2 Years	RTB	S/N	5 days	Almasa to provide replacement unit
HIS	Graphic Card	7 days POP	3 Years	RTB	S/N	5 days	Almasa to provide replacement unit
HITACHI	Hard Drive - IDE	7 days POP	3 Years	RTB	S/N	5 days	Almasa to provide replacement unit
HITACHI	Hard Drive - SCSI	7 days POP	5 Years	RTB	S/N	5 days	Almasa to provide replacement unit
HP	Ink Jet / Laser Printer	14 days POP	1 Year	DRTV	S/N	Note1	Customer to contact ASP for service
HP	Notebook	3 days POP	1 or 3 yrs	DRTV	S/N	7-10 days	Customer to contact HP service center directly
HP	Projector	14 days POP	1 Year	RTB/DRTV	S/N	Note1	Customer to contact Almasa or HP for service
HP	Scanner	14 days POP	1 Year	DRTV	S/N	Note1	Customer to contact ASP for service
HP	Server	3 days POP	3 Years	DRTV	S/N	7-10 days	Customer to contact HP service center directly
KINGSTON	Memory Module / Flash memory cards	7 days POP	Limited Lifetime Note 4	RTB	Invoice	5 days	Almasa to forward the defective unit to supplier for warranty replacement
KINGSTON	USB DataTravelers	7 days POP	5 Years	RTB	Invoice	5 days	Almasa to forward the defective unit to supplier for warranty replacement
MAXTOR	Hard Drive - IDE	7 days POP	3 Years	RTB	S/N	5 days	Almasa to provide replacement unit
MAXTOR	Hard Drive - External IDE	7 days POP	2 Years	RTB	S/N	5 days	Almasa to provide replacement unit
MAXTOR	Hard Drive - SCSI	7 days POP	5 Years	RTB	S/N	5 days	Almasa to provide replacement unit
MIO	PDA/PND/Scoter	7 days POP	1 Year Limited (Battery - 6 months)	RTB	Invoice	5 days	Almasa to provide repair service
PQI	DRAM, CF, MMC, SD cards and Flash Drives	7 days POP	Limited Lifetime Note 4	RTB	Invoice	5 days	Almasa to provide replacement unit
PROVIEW	LCD Monitor	7 days POP	3 Years	RTB	S/N	10 days	Proview to provide repair service (Note 8)
SAMSUNG	Hard Drive	7 DAYS POP	3 Years	RTB	S/N	5 days	Almasa to provide replacement unit
SAMSUNG	Optical Drive	7 days POP	1 Year	RTB	S/N	5 days	Almasa to provide replacement unit
SAMSUNG	LCD Monitor	Note 1	3 Years	DRTV	S/N	Note 1	Customer to contact ASP for service directly.
U.S.ROBOTICS	Modem	7 days POP	2 Years	RTB	S/N	7 days	Almasa to provide replacement unit
VIEWSONIC	LCD Monitor	7 days POP	1 year	RTB	S/N	10 days	Almasa to provide repair service
VERITECH	Memory Module	7 days POP	3 Years	RTB	Invoice	5 days	Almasa to provide replacement unit


Note 1	Customer to confirm TAT with the ASP directly
Note 2	The stated TAT is achieved subject to availability of stock and the process of Jebel Ali Free Zone customs clearance
Note 3	The credit amount will be based on Almasa's current or last selling price whichever is lower
Note 4	The Limited Lifetime warranty applies to "Product Life" which the warranty period is subject to its ended date in factory production line
Note 5	First year covers labour and parts for free, 2nd /3rd year covers labour only (parts is chargeable)
Note 6	Two years for the notebook including RAM, CPU. LCD and HDD. One Year for AC adapter. No warranty for free accessories (Mouse, Carry case, software,etc.).
Note 7	Almasa to forward the received defective product to DME. The service action of repair / replacement / credit is DME’s discretion
Note 8	For dead pixel and service policy please visit http://ap.viewsonic.com/me/kbase/article.php?id=1

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